Customer consultation and demand confirmation:

Customer proactive consultation: Customers consult suppliers about relevant information of spot products, such as product specifications, performance, price, etc., through telephone, Internet, offline stores and other channels.

Sales Q&A: The supplier's sales staff answer customers' questions in detail, provide accurate product information, and understand customers' specific needs, including usage scenarios, required quantity, special requirements, etc.
Demand confirmation: Communicate with customers and confirm their specific needs for spot products to ensure that both parties understand each other.

Order processing:

Generate an order: After the customer decides to buy, the sales staff generates an order according to customer needs, and records important information such as customer information, product information, purchase quantity, delivery time, etc.

Order review: Review the generated orders, check the accuracy and completeness of the order information, and ensure that the order complies with the company's sales policies and business processes.

Inventory confirmation: Check the inventory of spot products to ensure that there are enough products to meet customer order requirements. If the inventory is insufficient, it is necessary to communicate with the customer in a timely manner and negotiate solutions, such as adjusting the delivery time, providing alternative products, etc.

Payment and Settlement:

Inform the payment method: inform the customer of the available payment methods, such as cash, bank transfer, electronic payment, etc., and provide the corresponding payment account or payment link.

Customer payment: The customer completes the payment operation according to the selected payment method.

Payment confirmation: After the supplier receives the payment from the customer, it will promptly confirm the payment to ensure that the payment is received correctly.

Invoice issuance: According to customer needs and the company's financial system, issue the corresponding invoice to the customer, such as value-added tax invoice, etc.

Shipping and logistics:

Packaging products: Pack the spot products to ensure that the products are not damaged during transportation. According to the characteristics and transportation requirements of the products, choose the appropriate packaging materials and packaging methods.

Arrange shipment: Choose the appropriate logistics method, such as express delivery, logistics dedicated line, freight, etc., to send the products in time. At the same time, notify the customer of the shipment information in time, including logistics order number, estimated arrival time, etc.

Logistics tracking: Track the logistics transportation process of the product and keep abreast of the transportation status of the product so that it can be handled in time when abnormal situations occur.

Delivery and acceptance:

Customer receipt: After the customer receives the product, he/she will sign for confirmation. When signing for the product, you need to carefully check whether the appearance, quantity, model, etc. of the product are consistent with the order, and whether the product is damaged.

Acceptance confirmation: The customer accepts the product and confirms that the product meets its needs and quality standards. If the customer finds a problem during the acceptance process, it is necessary to communicate with the supplier in a timely manner and negotiate a solution.

After-sales service:

Technical support: Provide customers with technical support in terms of product installation, debugging, and use, and answer questions encountered by customers during use.

After-sales guarantee: According to the company's after-sales policy and the warranty period of the product, provide customers with after-sales guarantee services, such as product repair, replacement, return, etc.

Customer return visit: Regularly return visits to customers to understand customer satisfaction with products and services, collect customer opinions and suggestions, so as to continuously improve product and service quality.